- XDK is the sole owner of the information collected on this website. We will not sell, share, or rent this information to third parties in any way other than what is disclosed in this statement.
CSite Browsing
We use your IP address to help diagnose problems with our server, to administer our website, and for aspects of session management, like the operation of the shopping cart. However, IP addresses are never associated with a specific identifier, and are not used to identify you. Our site uses cookies to keep track of your shopping cart and offer to save your password so you don't have to re-enter it each time you visit our site. Our site’s order form requires users to give us his/her contact information (see “What We Collect” below), a unique username and a password. The customer's contact information is used to contact the visitor when necessary. Unique identifiers (such as username and password) are collected to verify the user's identity.
Registration Page
During registration, users must provide their contact information (including name, email address, country, and VAT number). This information is used to contact users regarding the services on our site for which they expressed interest in.
Order Page
We request information from the user on the “My Order” page. The user must provide their contact information (including name, email address, and mobile number), shipping and billing address information (including VAT number), financial information (including credit/debit card number), and shipping information. This information is only used for billing purposes and fulfilling of a customer's order. If we have issues processing an order, we will use these information to get in touch with the customer.
Email Newsletter
If a user wishes to subscribe to our newsletter, we require that they submit their email address to us. Those who no longer want to receive this newsletter may unsubscribe anytime by calling us at +86 752-5855130, or email us at sales@xdkgroup.com.
Live Chat
Customers with urgent questions about XDK’s products or services may seek quick answers from our customer service department via Live Chat. Users are to provide their names and email addresses to engage in a conversation with a customer service representative. To ensure service quality, the conversation may be monitored. By entering Live Chat, the user agrees to be contacted for discussion relating to the subject of the conversation in the future.
Product Reviews and Q&A
Customers are encouraged to leave product reviews and service comments, or ask any questions via the XDK website. If a user provides his or her email address within their submission, we may use the information to contact you to proactively resolve any potential issues. All reviews that are submitted belong to the property of XDK and we reserve the right to use and reproduce these reviews in whole or in part without any reference to personally identifiable information.
RMA Request
XDK is always committed to total customer satisfaction, and recognizes that customers may occasionally need to return products for exchange or refund. In this case, the customer should submit the form to apply for a Return Merchandise Authority (RMA), provide relevant information, including name and email address, and a valid RMA number for us to process the return.